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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q14-Q19):

NEW QUESTION # 14
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
B. Asset tags help customers save time and money and improve efficiency during the asset management process.
C. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
D. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
E. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

Answer: A,B,C

Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

NEW QUESTION # 15
An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)

A. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
C. Generative Al has IT decision-makers questioning where to prioritize budgets.
D. 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.

Answer: C,D

Explanation:
When planning for a hybrid workforce, IT managers need to address critical industry trends that affect productivity and innovation. First, a skills shortage among IT professionals can hinder an organization's ability to adapt to rapid technological changes (A). This is a well-documented challenge, especially as companies move to hybrid models. Second, generative AI has introduced new complexities for IT decision- makers, causing them to reconsider how they allocate their budgets and where to prioritize technology investments (B). These two aspects are crucial for the IT manager to address in a hybrid workforce plan to keep employees productive and ensure the company remains competitive in the evolving digital landscape

NEW QUESTION # 16
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
C. The partner must install the HP software on all HP and non-HP customer devices.
D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Answer: B,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 17
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: B

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 18

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 19
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